Welcome to Le Lumiere - The Family Salon. By accessing our website, booking appointments online or in person, purchasing salon packages, or submitting franchise requests, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read these terms carefully before utilizing our services.
1. Appointment Bookings & Scheduling
- Online bookings are subject to slot availability at the chosen Le Lumiere outlet.
- We request clients to arrive 10 minutes prior to their scheduled time. Late arrivals exceeding 15 minutes may require rescheduling or adjustment of service duration to avoid inconveniencing subsequent bookings.
- Bridal makeup and luxury packages require a 20% non-refundable advance deposit to confirm trial and wedding day stylist slots.
2. Pricing, Packages & Payments
- All prices listed on the website and in salon menus are inclusive of applicable Goods and Services Tax (GST) unless stated otherwise.
- Promotional discount codes (e.g., LUMIERE20) cannot be combined with existing festive combo offers or gift vouchers unless explicitly authorized.
- We accept Cash, Major Credit/Debit Cards, UPI, Netbanking, and official Le Lumiere Gift Cards.
3. Cancellation & Refund Policy
We understand that schedules change. You may cancel or reschedule regular salon appointments up to 2 hours prior to the time slot without any penalty.
- Refunds for prepaid online services will be processed back to the original payment source within 5-7 business days.
- Gift Cards and membership package balances are non-refundable and non-transferable for cash.
4. Health, Patch Tests & Hygiene Standards
Client safety is paramount. For hair chemical treatments (hair coloring, keratin, smoothening) and intensive skin facials, a 24-hour patch test is mandatory for new clients with sensitive skin or allergies. Please inform your stylist of any pre-existing medical conditions, skin allergies, or pregnancy prior to treatment commencement.
5. Franchise Inquiries & Intellectual Property
All branding materials, trade names, logos, salon interior concepts, graphics, and digital content displayed on this website are the exclusive intellectual property of Le Lumiere Beauty Outlets Ltd. Reproduction, unauthorized franchisee representation, or copying without prior written consent is strictly prohibited.
Customer Escalations & Support
For service feedback, billing clarification, or salon queries, reach our Customer Care Desk:
Helpline: +91 8086878879 | Email: info@lelumiere.in