At Le Lumiere - The Family Salon ("we", "our", or "us"), operated across our 750+ salon locations and digital portals, we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy details how we collect, use, store, and protect your information when you visit our website, book salon services, participate in franchise inquiries, or interact with our customer support.
1. Information We Collect
We collect information that you voluntarily provide to us when booking an appointment, submitting franchise inquiries, or signing up for VIP Lumiere Club membership:
- Personal Contact Information: Name, phone number, email address, and residential city.
- Appointment Preferences: Preferred salon location, date, time slot, chosen hair/skin services, and stylist choice.
- Franchise Inquiries: Investment budget range, proposed location, professional background details.
- Technical & Usage Data: IP address, browser type, device information, and browsing patterns via cookies.
2. How We Use Your Information
We utilize collected data strictly to deliver superior salon experiences and operational excellence:
- To process, schedule, and confirm your salon appointments and send SMS/WhatsApp notifications.
- To evaluate franchise applications and connect prospective investors with regional development officers.
- To send promotional offers, festive discounts, and hair/skin wellness care guides (only if opted in).
- To analyze website traffic, refine UI responsiveness, and prevent fraudulent bookings.
3. Data Protection & Security
We implement robust administrative, technical, and physical security safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. All digital transactions and appointment records are encrypted using 256-bit SSL protocols.
4. Data Sharing & Third Parties
We never sell or rent your personal data to third-party marketers. We may share essential details with authorized service providers (such as SMS gateway partners and salon management software) strictly to facilitate your appointment fulfillment.
5. Your Rights & Preferences
You have the right to request access to your personal data, request corrections, or request deletion of your member profile at any time. You can unsubscribe from marketing communication by clicking the 'Unsubscribe' link in any email or replying 'STOP' to SMS alerts.
Grievance & Privacy Officer
For privacy-related queries or requests, please contact our Data Compliance Officer:
Email: info@lelumiere.in | Helpline: +91 80868 78879